SAP CRM Training

Leverage the growing demand for Certified SAP CRM Professionals

Join the cohortGet instant access (self-paced)
(4.9)
6612 learners
Trusted by 130+ corporates
Join the cohortGet instant access (self-paced)
SAP CRM Training

Course Features

100% Money back guarantee
  • Real-time Use cases

  • 24/7 Lifetime Support

  • Certification Based Curriculum

  • Flexible Schedules

  • One-on-one doubt clearing

  • Career path guidance

About SAP CRM Online Course

SAP Customer Relationship Management (CRM) is a must-have tool for businesses seeking to streamline and manage client interactions. MindMajix's SAP CRM training program is an in-depth course covering all SAP CRM concepts, including the sales, marketing, and customer support modules, and covering the customization of SAP CRM, such as creating and modifying organizational structures, workflows, and user interfaces. Additionally, the SAP CRM Course includes integration with other SAP modules such as SAP ERP, SAP BW, and SAP NetWeaver.

We provide individualized training options, including instructor-led training, self-paced learning, and personalized training. Our instructors are trained, and this SAP CRM online training course is designed to prepare participants for the SAP CRM certification course exam: SAP Certified Application Associate - SAP CRM 7.0 EHP4. So, participants will be equipped to implement and manage SAP CRM solutions upon course completion properly.

SAP CRM Training
demo play

Course Coverage

YOUR LEARNER JOURNEY - From Enrolment to Employment

How to Prepare for a Career in SAP CRM

Six guided stages take you from your first training class to your first offer — each one backed by a specific MindMajix support service.

Stage 1

Enrol & Get Set Up

Pick live online or self-paced, and set up a free SAP CRM Instance so you practice from day one.

  • Live or self-paced
  • 1-year LMS access
  • Agile & Scrum add-on
Stage 2

Learn & Build Real Skills

Master SAP CRM concepts with 25 hrs of current-release content, applying every concept in hands-on labs and real-time projects throughout.

  • Instructor-led + labs
  • 1-on-1 doubt clearing
  • Recording access
Stage 3

Earn Your Certificate

Clear the assessments for your shareable MindMajix completion certificate. Modules map to official SAP CRM exam topics for exam-aligned prep.

  • MindMajix certificate
  • Practice questions
Stage 4

Polish Your Profile

Turn skills into a profile recruiters notice — build an interview-ready resume and a strong LinkedIn presence using proven SAP CRM templates.

  • Resume building
  • LinkedIn optimisation
  • Resume templates
Stage 5

Practice Interviews

Walk in already rehearsed. Sit structured mock-interview rounds with experienced SMEs and get focused feedback on your SAP CRM skills and scenario questions.

  • Real-time Scenarios
  • Personalised feedback
  • SAP CRM mock interviews
Stage 6

Land Your Role

Apply with confidence using job-search assistance and referrals to hiring partners across India & the USA. (Career support provided; placement not guaranteed.)

  • Job-search assistance
  • Hiring-partner referrals
  • Role guidance

Start the journey today - choose the format that fits you.

SAP CRM Course Content

The online SAP CRM training gives participants hands-on experience through practical exercises and real-world scenarios, enabling them to understand SAP CRM's functionality. Participants will also learn about Data Management, Business Partner Management, Master Data Management, and SAP CRM Architecture. Explore all the SAP CRM modules below to learn more about this course syllabus.

Topic-wise Content Distribution

SAP CRM Introduction

  • Overview of SAP CRM 
  • SAP CRM Architecture
  • SAP CRM Business Scenarios
  • SAP CRM UI
  • CRM Business Partner 
  • SAP Landscapes
  • SAP interface technology
  • SAP subprocesses
  • Easy Enhancement Workbench

SAP CRM User Interface(Web UI)

  • Overview of CRM Architecture and Landscape
  • Differentiating between the SAP CRM User Interfaces
  • Navigation Bar, Work Area, and Component Workbench
  • Business Roles and Navigation Bar Profiles
  • Personalization and Customization
  • Navigation within the WebClient UI
  • Launching and working with the WebClient UI
  • Overview of the WebClient UI Framework
  • Technical Architecture of WebClient UI
  • Working with Business Object Layer (BOL)
  • Working with Generic Interaction Layer (GENIL)
  • Web Client UI Configuration Tool
  • SAP CRM WebClient UI Software Development Kit (SDK)

SAP CRM Base Customizing

  • Customization for the objects
  • SAP CRM Fundamental data 
  • Enterprise partner
  • Organizational design
  • Region Management
  • Product leader CRM Business Transactions
  • Activity Management
  • CRM Enterprise Partner
  • CRM Middleware Sales and Billing
  • Replication administration
  • Error handling and monitoring

Sales & Marketing Management

1. Sales Management:

  • Activity Management
  • Account Management
  • Territory Management
  • Opportunity Management
  • Quotation and Order Management
  • Pipeline Performance Management
  • Sales Analytics and Reporting

2. Marketing Management:

  • Lead Management
  • Marketing Planning and Execution
  • Campaign Management
  • Marketing Analytics and Reporting
  • Segmentation and List Management

Interaction Center(Web Client)

  • Agent Inbox
  • IC Web Client Functions
  • IC Web Client Profile
  • IC Manager Portal
  • Communication Architecture
  • Launch Script
  • Alerts
  • Broadcast message
  • Agent Function and Processing IC
  • Rule policies like ERMS and IDI 

SAP CRM Middleware

  • SAP CRM Middleware Architecture
  • Configuration and Administration of Middleware
  • Initial Load and Delta Load
  • Queue Management
  • Mapping and Conversion
  • Error Handling
  • Business Partner Synchronization
  • Transactional Data Transfer
  • Monitoring and Administration
  • Middleware Performance Tuning
  • Data Exchange between SAP and Non-SAP systems
  • Integration with SAP ECC, SAP BW, and other SAP modules
  • Middleware Enhancements and Customizations

SAP CRM Solution Overview

  • SAP CRM Marketing, Sales, Service
  • SAP CRM Analytics
  •  SAP Interaction
  • SAP CRM for Industries 
  • SAP CRM Channel Administration
  • E-Commerce of SAP CRM
  • Integration with other SAP suites
  • SAP Domain Applications

SAP CRM Architecture

  • SAP CRM Web UI (User Interface)
  • SAP CRM Middleware
  • SAP CRM Application Platform
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • SAP CRM Interaction Center (IC)
  • SAP CRM Partner Channel Management (PCM)
  • SAP CRM Analytics

Service, Campaign, Lead, and Opportunity Management

1. Service Management:

  • Service Request Management
  • Complaints and Returns Management
  • Service Contract Management
  • Service Order Management
  • Installed Base Management
  • Service Analytics and Reporting

2. Campaign Management:

  • Marketing Planning and Execution
  • Lead Management
  • Campaign Execution
  • Campaign Effectiveness and Reporting

3. Lead Management:

  • Lead Qualification
  • Lead Conversion
  • Lead Analytics and Reporting

4. Opportunity Management:

  • Opportunity Identification
  • Opportunity Assessment and Qualification
  • Opportunity Analytics and Reporting

Quotation and Order Management

  • Overview of Quotation and Order Management
  • Quotation Management Process and Configuration
  • Order Management Process and Configuration
  • Copying Control between Quotations and Orders
  • Pricing and Billing Management
  • Credit Management
  • Output Management for Quotations and Orders
  • Returns and Cancellation Management
  • Availability Check and ATP Management
  • Rebate Processing
  • Order Analytics and Reporting

Hands-on SAP CRM Projects & Assignments

Our SAP CRM Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose how you learn best

    Both options cover the full curriculum and include most of the certification topics

    Most flexible

    Self-paced

    25 hrs

    Learn anytime, at your own pace — complete the course in weeks or months.

    What you get
    • 25 hours of SAP CRM Training videos
    • Curated and delivered by SME
    • Hands-On Lab sessions
    • Resources/materials
    • Sample Resumes
    • Get one year access to the LMS
    • Community forum support
    • Free Agile & Scrum add-on course
    Not included
    • Live instructor & Q&A sessions
    • 1-on-1 doubt clearing calls
    • Mock interview & resume review
    self-paced

    Get Pricing

    Most Popular

    Live online (instructor-led)

    30 hrs

    Real-time classes with a certified expert — ask questions, get instant feedback, and walk away job-ready

    Everything in self-paced, plus
    • Live Zoom/Meet sessions with instructor
    • 1-on-1 doubt clearing sessions
    • Live project walkthroughs
    • certification guidance
    • Mock interviews with SME panel
    • Resume & LinkedIn profile review
    • Job referral to hiring partners
    • Session recordings to rewatch anytime
    • Agile & Scrum add-on course free
    Next batch starts
    Jun27
    Jun 27 - Jul 12Next batchIST (IND)

    07:30 AM IST · Weekend · Only 4 seats left

    online

    SAP CRM Training Schedule

    30 hrs · Live online · Recordings included

    Weekend (Sat-Sun)

    Jun 27 - Jul 12

    3 weekends · 30 hrs total

    Time07:30 AM IST
    ModeLive online

    Zoom / Google Meet

    Weekday (Mon-Fri)

    Jun 30 - Jul 15

    2 weeks · 30 hrs total

    Time07:00 AM IST
    ModeLive online

    Zoom / Google Meet

    Weekend (Sat-Sun)

    Jul 04 - Jul 19

    3 weekends · 30 hrs total

    Time08:00 PM IST
    ModeLive online

    Zoom / Google Meet

    Weekday (Mon-Fri)

    Jul 07 - Jul 22

    2 weeks · 30 hrs total

    Time07:00 AM IST
    ModeLive online

    Zoom / Google Meet

    i

    Need a different time? We offer and at any timezone. Contact a course advisor to set one up.

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients
    Honest Comparison

    MindMajix SAP CRM Training
    vs Other Institutes

    We believe in transparency. Here's how MindMajix stacks up against typical SAP CRM training providers so you can compare value, support, and practical depth clearly.

    Our CourseMindMajix

    SAP CRM Training

    (4.9)
    learners6612 learners
    Other Institutes

    Generic SAP CRM Training Providers

    Avg rating3.2(avg. across providers)
    CurriculumCourse Content

    Updated to the latest exam pattern with real-world modules, guided labs, and implementation depth.

    Always current

    Often outdated basics with limited real-world coverage and shallow practical context.

    Frequently outdated
    CurriculumHands-On Lab Access

    Sandbox-style practice with guided exercises, projects, and replay-friendly learning support included.

    Included at no extra cost

    Slides-first teaching with restricted lab time or paid add-on practical access.

    Limited / paid extra
    InstructorTrainer Credentials

    Certified trainers with real implementation experience and structured teaching support.

    Verified expertise

    Trainer quality varies widely and may depend on availability rather than specialization.

    Varies widely
    InstructorTrainer Continuity

    A stable trainer journey with consistent delivery, doubt support, and batch continuity.

    Consistent trainer

    Trainer substitutions can happen mid-course and interrupt learning continuity.

    Frequent changes
    SupportDoubt Clearing

    Ongoing help through trainer sessions, community support, and guided clarification after class.

    Extended support

    Support often stops after sessions, leaving little structured post-class help.

    No post-training help
    PlacementJob Assistance

    Resume reviews, mock interviews, hiring guidance, and practical interview preparation support.

    Active placement support

    Placement support is often limited to generic guidance or an email list.

    Mostly nominal
    PlacementMock Interviews

    Structured mock interview rounds with domain-focused feedback before interviews.

    Included

    Students are usually expected to prepare independently without guided mock rounds.

    Not included
    ScheduleBatch Flexibility

    Weekday, weekend, and flexible learning paths with guidance on the best fit.

    Fully flexible

    Fixed schedules with fewer alternatives once a batch begins.

    Limited options
    CertificationExam Preparation

    Practice questions, revision guidance, and exam-focused preparation aligned to current objectives.

    Comprehensive prep

    Generic question banks that may not reflect the latest exam priorities.

    Outdated mock tests
    ValuePrice Range

    Strong value with training, support, and practical learning included as a single package.

    Best value for inclusions

    Lower headline pricing can still lead to add-on costs for labs, support, or extras.

    Hidden add-on costs
    ValueRecording Access

    Long-term access to recordings and study materials for revision after batch completion.

    Lifetime-style access

    Access is often time-limited and may not include refreshed supporting material.

    Time-limited access
    Curriculum

    Course Content

    MindMajix

    Updated to the latest exam pattern with real-world modules, guided labs, and implementation depth.

    Always current
    Other Institutes

    Often outdated basics with limited real-world coverage and shallow practical context.

    Frequently outdated
    Curriculum

    Hands-On Lab Access

    MindMajix

    Sandbox-style practice with guided exercises, projects, and replay-friendly learning support included.

    Included at no extra cost
    Other Institutes

    Slides-first teaching with restricted lab time or paid add-on practical access.

    Limited / paid extra
    Instructor

    Trainer Credentials

    MindMajix

    Certified trainers with real implementation experience and structured teaching support.

    Verified expertise
    Other Institutes

    Trainer quality varies widely and may depend on availability rather than specialization.

    Varies widely
    Instructor

    Trainer Continuity

    MindMajix

    A stable trainer journey with consistent delivery, doubt support, and batch continuity.

    Consistent trainer
    Other Institutes

    Trainer substitutions can happen mid-course and interrupt learning continuity.

    Frequent changes
    Support

    Doubt Clearing

    MindMajix

    Ongoing help through trainer sessions, community support, and guided clarification after class.

    Extended support
    Other Institutes

    Support often stops after sessions, leaving little structured post-class help.

    No post-training help
    Placement

    Job Assistance

    MindMajix

    Resume reviews, mock interviews, hiring guidance, and practical interview preparation support.

    Active placement support
    Other Institutes

    Placement support is often limited to generic guidance or an email list.

    Mostly nominal
    Placement

    Mock Interviews

    MindMajix

    Structured mock interview rounds with domain-focused feedback before interviews.

    Included
    Other Institutes

    Students are usually expected to prepare independently without guided mock rounds.

    Not included
    Schedule

    Batch Flexibility

    MindMajix

    Weekday, weekend, and flexible learning paths with guidance on the best fit.

    Fully flexible
    Other Institutes

    Fixed schedules with fewer alternatives once a batch begins.

    Limited options
    Certification

    Exam Preparation

    MindMajix

    Practice questions, revision guidance, and exam-focused preparation aligned to current objectives.

    Comprehensive prep
    Other Institutes

    Generic question banks that may not reflect the latest exam priorities.

    Outdated mock tests
    Value

    Price Range

    MindMajix

    Strong value with training, support, and practical learning included as a single package.

    Best value for inclusions
    Other Institutes

    Lower headline pricing can still lead to add-on costs for labs, support, or extras.

    Hidden add-on costs
    Value

    Recording Access

    MindMajix

    Long-term access to recordings and study materials for revision after batch completion.

    Lifetime-style access
    Other Institutes

    Access is often time-limited and may not include refreshed supporting material.

    Time-limited access
    1 / 11
    MindMajixWins or ties in 9 of 11 categories
    9/11

    Industry-focused delivery with stronger support, consistency, and practical learning value.

    Other InstitutesUsually win only on headline pricing
    2/11

    Lower upfront pricing can hide trade-offs in labs, trainer continuity, and support quality.

    SAP CRM Training FAQs

    What are the objectives of SAP CRM training?

    • Developing a comprehensive understanding of SAP CRM features and functionalities.
    • Enhancing practical skills through hands-on experience and real-world scenarios.
    • Preparing candidates for SAP CRM certification exams.
    • Learning to configure and customize SAP CRM solutions to meet specific business needs.
    • Acquiring knowledge of SAP CRM integration with other SAP and non-SAP systems.
    • Learning to use new technologies like AI and machine learning in SAP CRM solutions is important.

    Who should take up this SAP CRM course?

    • Business analysts and consultants
    • Project managers 
    • Sales and marketing professionals
    • IT professionals
    • Graduates who wish to launch a career in the SAP CRM industry.

    Will Mindmajix Help Me With Placements After My SAP CRM Course Completion?

    Mindmajix provides job-oriented SAP CRM training that enhances the candidates' skills and makes them job-ready. Mindmajix offers job assistance by providing interview preparation, resume building, and access to its job portal.

    Can I learn SAP CRM without any programming experience?

    Yes, you can learn SAP CRM without any programming experience, as it doesn't require prior knowledge of programming languages. However, having basic knowledge of SAP modules and CRM processes can be an added advantage.

    What are the career opportunities after completing the SAP CRM course?

    Here are some of the job roles you can explore after completing the SAP CRM training course:

    • SAP CRM Consultant
    • SAP CRM Developer
    • SAP CRM Analyst
    • SAP CRM Project Manager
    • SAP CRM Administrator
    TESTIMONIALS
    What Learners say about Mindmajix
    Quote

    I took the Cisco UCS administration...

    (5/5)
    I took the Cisco UCS administration training course from Mindmajix. I am quite satisfied with my overall experiences. And I should mention about trainer - he was amazing, and well supported throughout the course duration. Thank to the mindmajix team for your great support.
    AH

    Ankith Hegde

    Student

    Quote

    I Really love Mindmajix

    (5/5)
    I Really love Mindmajix. The Microsoft Dynamics GP course content and the notes are amazing and helped me to learn course easier way. Thank you Mindmajix for your support and good work.
    MB

    Maheswaram BV

    Student

    Quote

    Splunk course at MindMajix was absolutely great

    (5/5)
    Splunk course at MindMajix was absolutely great. Instructor taught all the concepts thoroughly and he is very knowledgeable, clarified and answered all the doubts. The support team here is really good. Enjoyed the course, good hands on as well which was very helpful.
    S

    spandana

    Student

    logoOn-Job Support Service

    Online Work Support for your on-job roles.

    jobservice
    @Learner@SME

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreContact us
    Teams across the globe run on MindMajix
    +
    Learners, Careers Upskilled
    • +
      Courses, Largest LMS
    • +
      Corporates, Global Clients
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