SAP CRM Training

• Overview of SAP CRM 
• SAP CRM Architecture
• SAP CRM Business Scenarios
• SAP CRM UI
• CRM Business Partner 
• SAP Landscapes
• SAP interface technology
• SAP subprocesses
• Easy Enhancement Workbench

• Overview of CRM Architecture and Landscape
• Differentiating between the SAP CRM User Interfaces
• Navigation Bar, Work Area, and Component Workbench
• Business Roles and Navigation Bar Profiles
• Personalization and Customization
• Navigation within the WebClient UI
• Launching and working with the WebClient UI
• Overview of the WebClient UI Framework
• Technical Architecture of WebClient UI
• Working with Business Object Layer (BOL)
• Working with Generic Interaction Layer (GENIL)
• Web Client UI Configuration Tool
• SAP CRM WebClient UI Software Development Kit (SDK)

• Customization for the objects
• SAP CRM Fundamental data 
• Enterprise partner
• Organizational design
• Region Management
• Product leader CRM Business Transactions
• Activity Management
• CRM Enterprise Partner
• CRM Middleware Sales and Billing
• Replication administration
• Error handling and monitoring

1. Sales Management:

• Activity Management
• Account Management
• Territory Management
• Opportunity Management
• Quotation and Order Management
• Pipeline Performance Management
• Sales Analytics and Reporting

2. Marketing Management:

• Lead Management
• Marketing Planning and Execution
• Campaign Management
• Marketing Analytics and Reporting
• Segmentation and List Management

• Agent Inbox
• IC Web Client Functions
• IC Web Client Profile
• IC Manager Portal
• Communication Architecture
• Launch Script
• Alerts
• Broadcast message
• Agent Function and Processing IC
• Rule policies like ERMS and IDI 

• SAP CRM Middleware Architecture
• Configuration and Administration of Middleware
• Initial Load and Delta Load
• Queue Management
• Mapping and Conversion
• Error Handling
• Business Partner Synchronization
• Transactional Data Transfer
• Monitoring and Administration
• Middleware Performance Tuning
• Data Exchange between SAP and Non-SAP systems
• Integration with SAP ECC, SAP BW, and other SAP modules
• Middleware Enhancements and Customizations

• SAP CRM Marketing, Sales, Service
• SAP CRM Analytics
•  SAP Interaction
• SAP CRM for Industries 
• SAP CRM Channel Administration
• E-Commerce of SAP CRM
• Integration with other SAP suites
• SAP Domain Applications

• SAP CRM Web UI (User Interface)
• SAP CRM Middleware
• SAP CRM Application Platform
• SAP CRM Marketing
• SAP CRM Sales
• SAP CRM Service
• SAP CRM Interaction Center (IC)
• SAP CRM Partner Channel Management (PCM)
• SAP CRM Analytics

1. Service Management:

• Service Request Management
• Complaints and Returns Management
• Service Contract Management
• Service Order Management
• Installed Base Management
• Service Analytics and Reporting

2. Campaign Management:

• Marketing Planning and Execution
• Lead Management
• Campaign Execution
• Campaign Effectiveness and Reporting

3. Lead Management:

• Lead Qualification
• Lead Conversion
• Lead Analytics and Reporting

4. Opportunity Management:

• Opportunity Identification
• Opportunity Assessment and Qualification
• Opportunity Analytics and Reporting

• Overview of Quotation and Order Management
• Quotation Management Process and Configuration
• Order Management Process and Configuration
• Copying Control between Quotations and Orders
• Pricing and Billing Management
• Credit Management
• Output Management for Quotations and Orders
• Returns and Cancellation Management
• Availability Check and ATP Management
• Rebate Processing
• Order Analytics and Reporting

• Business Partner Configuration and Customization
• Business Partner Relationships and Roles
• Business Partner Hierarchy Management
• Business Partner Grouping and Segmentation
• Partner Determination and Workflow Management
• Partner Channel Management
• Partner Contract Management
• Partner Analytics and Reporting

• Reporting Framework and Tools
• CRM Interactive Reporting and OLAP Analysis
• Standard Reports and Dashboards
• Creating and Modifying Reports and Dashboards
• Web-Based Reporting
• Real-Time Analytics
• Data Extraction and Analysis using SAP BW
• Integration with BusinessObjects BI
• Analytical Process Design and Optimization
• CRM Analytics and Reporting Enhancements

• Pricing Configuration and Customization
• Condition Techniques and Condition Tables
• Pricing Procedures and Access Sequences
• Pricing Determination and Rules
• Pricing in Sales and Service Processes
• Rebate Processing and Agreement Management
• Pricing Analytics and Reporting
• Integration with SAP ECC and other SAP modules
• Pricing Enhancements and Customizations

• Overview of SAP CRM Master Data
• Business Partner Management
• Product Master Data Management
• Organizational Management
• Territory Management
• Master Data Replication
• SAP CRM Master Data Governance
• Data Quality and Validation
• Data Mapping and Transformation
• Data Model Enhancements and Customizations
• Integration with SAP ECC and other SAP modules
• Master Data Analytics and Reporting

• Real-time SAP CRM project
• SAP CRM project environment setup 
• Project demonstration
• Expert evaluation and feedback
• Resume and Interview preparation