SAP CRM Training

Leverage the growing demand for Certified SAP CRM Professionals

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6612 learners
Trusted by 130+ corporates
Join the cohortGet instant access (self-paced)
SAP CRM Training

Course Features

100% Money back guarantee
  • Real-time Use cases

  • 24/7 Lifetime Support

  • Certification Based Curriculum

  • Flexible Schedules

  • One-on-one doubt clearing

  • Career path guidance

About SAP CRM Online Course

SAP Customer Relationship Management (CRM) is a must-have tool for businesses seeking to streamline and manage client interactions. MindMajix's SAP CRM training program is an in-depth course covering all SAP CRM concepts, including the sales, marketing, and customer support modules, and covering the customization of SAP CRM, such as creating and modifying organizational structures, workflows, and user interfaces. Additionally, the SAP CRM Course includes integration with other SAP modules such as SAP ERP, SAP BW, and SAP NetWeaver.

We provide individualized training options, including instructor-led training, self-paced learning, and personalized training. Our instructors are trained, and this SAP CRM online training course is designed to prepare participants for the SAP CRM certification course exam: SAP Certified Application Associate - SAP CRM 7.0 EHP4. So, participants will be equipped to implement and manage SAP CRM solutions upon course completion properly.

SAP CRM Training
demo play

Course Coverage

YOUR LEARNER JOURNEY - From Enrolment to Employment

How to Prepare for a Career in SAP CRM

Six guided stages take you from your first training class to your first offer — each one backed by a specific MindMajix support service.

Stage 1

Enrol & Get Set Up

Pick live online or self-paced, and set up a free SAP CRM Instance so you practice from day one.

  • Live or self-paced
  • 1-year LMS access
  • Agile & Scrum add-on
Stage 2

Learn & Build Real Skills

Master SAP CRM concepts with 25 hrs of current-release content, applying every concept in hands-on labs and real-time projects throughout.

  • Instructor-led + labs
  • 1-on-1 doubt clearing
  • Recording access
Stage 3

Earn Your Certificate

Clear the assessments for your shareable MindMajix completion certificate. Modules map to official SAP CRM exam topics for exam-aligned prep.

  • MindMajix certificate
  • Practice questions
Stage 4

Polish Your Profile

Turn skills into a profile recruiters notice — build an interview-ready resume and a strong LinkedIn presence using proven SAP CRM templates.

  • Resume building
  • LinkedIn optimisation
  • Resume templates
Stage 5

Practice Interviews

Walk in already rehearsed. Sit structured mock-interview rounds with experienced SMEs and get focused feedback on your SAP CRM skills and scenario questions.

  • Real-time Scenarios
  • Personalised feedback
  • SAP CRM mock interviews
Stage 6

Land Your Role

Apply with confidence using job-search assistance and referrals to hiring partners across India & the USA. (Career support provided; placement not guaranteed.)

  • Job-search assistance
  • Hiring-partner referrals
  • Role guidance

Start the journey today - choose the format that fits you.

SAP CRM Course Content

The online SAP CRM training gives participants hands-on experience through practical exercises and real-world scenarios, enabling them to understand SAP CRM's functionality. Participants will also learn about Data Management, Business Partner Management, Master Data Management, and SAP CRM Architecture. Explore all the SAP CRM modules below to learn more about this course syllabus.

15Modules
156Topics
Open any module to view the full topic list.
  1. 01SAP CRM Introduction9 topics
    • Overview of SAP CRM 
    • SAP CRM Architecture
    • SAP CRM Business Scenarios
    • SAP CRM UI
    • CRM Business Partner 
    • SAP Landscapes
    • SAP interface technology
    • SAP subprocesses
    • Easy Enhancement Workbench
  2. 02SAP CRM User Interface(Web UI)13 topics
    • Overview of CRM Architecture and Landscape
    • Differentiating between the SAP CRM User Interfaces
    • Navigation Bar, Work Area, and Component Workbench
    • Business Roles and Navigation Bar Profiles
    • Personalization and Customization
    • Navigation within the WebClient UI
    • Launching and working with the WebClient UI
    • Overview of the WebClient UI Framework
    • Technical Architecture of WebClient UI
    • Working with Business Object Layer (BOL)
    • Working with Generic Interaction Layer (GENIL)
    • Web Client UI Configuration Tool
    • SAP CRM WebClient UI Software Development Kit (SDK)
  3. 03SAP CRM Base Customizing11 topics
    • Customization for the objects
    • SAP CRM Fundamental data 
    • Enterprise partner
    • Organizational design
    • Region Management
    • Product leader CRM Business Transactions
    • Activity Management
    • CRM Enterprise Partner
    • CRM Middleware Sales and Billing
    • Replication administration
    • Error handling and monitoring
  4. 04 Sales & Marketing Management12 topics

    1. Sales Management:

    • Activity Management
    • Account Management
    • Territory Management
    • Opportunity Management
    • Quotation and Order Management
    • Pipeline Performance Management
    • Sales Analytics and Reporting

    2. Marketing Management:

    • Lead Management
    • Marketing Planning and Execution
    • Campaign Management
    • Marketing Analytics and Reporting
    • Segmentation and List Management
  5. 05Interaction Center(Web Client)10 topics
    • Agent Inbox
    • IC Web Client Functions
    • IC Web Client Profile
    • IC Manager Portal
    • Communication Architecture
    • Launch Script
    • Alerts
    • Broadcast message
    • Agent Function and Processing IC
    • Rule policies like ERMS and IDI 
  6. 06SAP CRM Middleware13 topics
    • SAP CRM Middleware Architecture
    • Configuration and Administration of Middleware
    • Initial Load and Delta Load
    • Queue Management
    • Mapping and Conversion
    • Error Handling
    • Business Partner Synchronization
    • Transactional Data Transfer
    • Monitoring and Administration
    • Middleware Performance Tuning
    • Data Exchange between SAP and Non-SAP systems
    • Integration with SAP ECC, SAP BW, and other SAP modules
    • Middleware Enhancements and Customizations
  7. 07SAP CRM Solution Overview8 topics
    • SAP CRM Marketing, Sales, Service
    • SAP CRM Analytics
    •  SAP Interaction
    • SAP CRM for Industries 
    • SAP CRM Channel Administration
    • E-Commerce of SAP CRM
    • Integration with other SAP suites
    • SAP Domain Applications
  8. 08SAP CRM Architecture9 topics
    • SAP CRM Web UI (User Interface)
    • SAP CRM Middleware
    • SAP CRM Application Platform
    • SAP CRM Marketing
    • SAP CRM Sales
    • SAP CRM Service
    • SAP CRM Interaction Center (IC)
    • SAP CRM Partner Channel Management (PCM)
    • SAP CRM Analytics
  9. 09Service, Campaign, Lead, and Opportunity Management16 topics

    1. Service Management:

    • Service Request Management
    • Complaints and Returns Management
    • Service Contract Management
    • Service Order Management
    • Installed Base Management
    • Service Analytics and Reporting

    2. Campaign Management:

    • Marketing Planning and Execution
    • Lead Management
    • Campaign Execution
    • Campaign Effectiveness and Reporting

    3. Lead Management:

    • Lead Qualification
    • Lead Conversion
    • Lead Analytics and Reporting

    4. Opportunity Management:

    • Opportunity Identification
    • Opportunity Assessment and Qualification
    • Opportunity Analytics and Reporting
  10. 10Quotation and Order Management11 topics
    • Overview of Quotation and Order Management
    • Quotation Management Process and Configuration
    • Order Management Process and Configuration
    • Copying Control between Quotations and Orders
    • Pricing and Billing Management
    • Credit Management
    • Output Management for Quotations and Orders
    • Returns and Cancellation Management
    • Availability Check and ATP Management
    • Rebate Processing
    • Order Analytics and Reporting
  11. 11Business Partner Management8 topics
    • Business Partner Configuration and Customization
    • Business Partner Relationships and Roles
    • Business Partner Hierarchy Management
    • Business Partner Grouping and Segmentation
    • Partner Determination and Workflow Management
    • Partner Channel Management
    • Partner Contract Management
    • Partner Analytics and Reporting
  12. 12SAP CRM Analytics and Reporting10 topics
    • Reporting Framework and Tools
    • CRM Interactive Reporting and OLAP Analysis
    • Standard Reports and Dashboards
    • Creating and Modifying Reports and Dashboards
    • Web-Based Reporting
    • Real-Time Analytics
    • Data Extraction and Analysis using SAP BW
    • Integration with BusinessObjects BI
    • Analytical Process Design and Optimization
    • CRM Analytics and Reporting Enhancements
  13. 13SAP CRM Pricing9 topics
    • Pricing Configuration and Customization
    • Condition Techniques and Condition Tables
    • Pricing Procedures and Access Sequences
    • Pricing Determination and Rules
    • Pricing in Sales and Service Processes
    • Rebate Processing and Agreement Management
    • Pricing Analytics and Reporting
    • Integration with SAP ECC and other SAP modules
    • Pricing Enhancements and Customizations
  14. 14Master Data Management12 topics
    • Overview of SAP CRM Master Data
    • Business Partner Management
    • Product Master Data Management
    • Organizational Management
    • Territory Management
    • Master Data Replication
    • SAP CRM Master Data Governance
    • Data Quality and Validation
    • Data Mapping and Transformation
    • Data Model Enhancements and Customizations
    • Integration with SAP ECC and other SAP modules
    • Master Data Analytics and Reporting
  15. 15Real-time project5 topics
    • Real-time SAP CRM project
    • SAP CRM project environment setup 
    • Project demonstration
    • Expert evaluation and feedback
    • Resume and Interview preparation

Hands-on SAP CRM Projects & Assignments

Our SAP CRM Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose how you learn best

    Both options cover the full curriculum and include most of the certification topics

    Most flexible

    Self-paced

    25 hrs

    Learn anytime, at your own pace — complete the course in weeks or months.

    What you get
    • 25 hours of SAP CRM Training videos
    • Curated and delivered by SME
    • Hands-On Lab sessions
    • Resources/materials
    • Sample Resumes
    • Get one year access to the LMS
    • Community forum support
    • Free Agile & Scrum add-on course
    Not included
    • Live instructor & Q&A sessions
    • 1-on-1 doubt clearing calls
    • Mock interview & resume review
    self-paced

    Get Pricing

    Most Popular

    Live online (instructor-led)

    30 hrs

    Real-time classes with a certified expert — ask questions, get instant feedback, and walk away job-ready

    Everything in self-paced, plus
    • Live Zoom/Meet sessions with instructor
    • 1-on-1 doubt clearing sessions
    • Live project walkthroughs
    • certification guidance
    • Mock interviews with SME panel
    • Resume & LinkedIn profile review
    • Job referral to hiring partners
    • Session recordings to rewatch anytime
    • Agile & Scrum add-on course free
    Next batch starts
    Aug08
    Aug 08 - Aug 23Next batchET (US)

    07:00 PM ET · Weekend · Limited seats available

    online

    SAP CRM Training Schedule

    30 hrs · Live online · Recordings included

    Weekend (Sat-Sun)

    Aug 08 - Aug 23

    3 weekends · 30 hrs total

    Time07:00 PM ET
    ModeLive online

    Zoom / Google Meet

    Weekday (Mon-Fri)

    Aug 11 - Aug 26

    2 weeks · 30 hrs total

    Time07:00 PM ET
    ModeLive online

    Zoom / Google Meet

    i

    Need a different time? We offer and at any timezone. Contact a course advisor to set one up.

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    SAP CRM Training FAQs

    What are the objectives of SAP CRM training?

    • Developing a comprehensive understanding of SAP CRM features and functionalities.
    • Enhancing practical skills through hands-on experience and real-world scenarios.
    • Preparing candidates for SAP CRM certification exams.
    • Learning to configure and customize SAP CRM solutions to meet specific business needs.
    • Acquiring knowledge of SAP CRM integration with other SAP and non-SAP systems.
    • Learning to use new technologies like AI and machine learning in SAP CRM solutions is important.

    Who should take up this SAP CRM course?

    • Business analysts and consultants
    • Project managers 
    • Sales and marketing professionals
    • IT professionals
    • Graduates who wish to launch a career in the SAP CRM industry.

    Will Mindmajix Help Me With Placements After My SAP CRM Course Completion?

    Mindmajix provides job-oriented SAP CRM training that enhances the candidates' skills and makes them job-ready. Mindmajix offers job assistance by providing interview preparation, resume building, and access to its job portal.

    Can I learn SAP CRM without any programming experience?

    Yes, you can learn SAP CRM without any programming experience, as it doesn't require prior knowledge of programming languages. However, having basic knowledge of SAP modules and CRM processes can be an added advantage.

    What are the career opportunities after completing the SAP CRM course?

    Here are some of the job roles you can explore after completing the SAP CRM training course:

    • SAP CRM Consultant
    • SAP CRM Developer
    • SAP CRM Analyst
    • SAP CRM Project Manager
    • SAP CRM Administrator
    TESTIMONIALS
    What Learners say about Mindmajix

    logoOn-Job Support Service

    Online Work Support for your on-job roles.

    jobservice
    @Learner@SME

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreContact us
    Teams across the globe run on MindMajix
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