Servicenow Admin Training Course

MindMajix has designed this ServiceNow Admin training with an 27-hour curriculum focusing on hands-on experience. You can take this course live-online or self-paced mode based on your needs. This training covers the learning modules to crack the ServiceNow Certified System Administrator exam and advance your career.

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Trusted by 130+ corporates
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Servicenow Admin Training Course

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

ServiceNow Admin Course Overview

MindMajix’s ServiceNow training is curated with interactive virtual classrooms and labs to meet the latest industry standards expected from ServiceNow professionals. This online training will teach you basics to advanced concepts in ServiceNow administration. You will learn to create and configure notifications, provide application support, perform code migrations, etc. The intensive lab sessions, industry use cases, and real-time projects will boost your hands-on experience. Check your knowledge of ServiceNow administration through practice questions included in the curriculum. The job assistance program offered by MindMajix helps you to improve your interview skills and make a bright career in the ServiceNow field with top skills.
ServiceNow Admin Training
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Course Coverage

ServiceNow Admin Course Curriculum

ServiceNow Admin Training by MindMajix covers essential modules to deliver skills in alignment with the current job market. Our expert trainer community curates the curriculum to meet the standards of the latest certifications and skills employers expect from trained individuals. Our ServiceNow Admin course curriculum covers the following concepts:

Topic-wise Content Distribution

Introduction to ServiceNow

  • What is ServiceNow?
  • Why and who can use ServiceNow
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals
  • Releases
     

Incident Management

  • Overview
  • Incident management process
  • Continual service improvement to incident management
     

Change Management

  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

Problem Management

  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu
     

Asset and Configuration management

  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships
     

Knowledge Management

  • Overview
  • Knowledge Management Roles
  • Application and Modules 
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge
     

SLA & SDLC

  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now

Employee Self Service & Service catalog

  • My Profile 
  • My tasks and approvals 
  • Introduction to Service Catalog
     

Practice Test & Interview Questions

Mindmajix offers advanced ServiceNow Admin interview questions and answers along with ServiceNow Admin resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.

free

Add-ons

Most of the ServiceNow Admin Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on ServiceNow Admin Projects

Our ServiceNow Admin Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    27 hrs of Self-Paced Videos

    • 27 hours of ServiceNow Admin Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get one year access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    $ 140Save20%

    $ 175

    Get Full Access

    Preferred

    Live Online (Instructor-Led)

    27 hrs of Remote Classes in Zoom/Google meet

    2025 Batches

    Start - End

    Local Time

    Weekend

    Dec 13 - Dec 28

    07:00 PM

    Weekdays

    Dec 16 - Dec 31

    07:00 PM

    Weekend

    Dec 20 - Jan 04

    09:00 AM

    Weekdays

    Dec 23 - Jan 07

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    $ 290Save20%

    $ 362

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    ServiceNow Admin Certification

    Course Completion Certification:  You must complete all quizzes and assessments conducted by MindMajix to earn the ServiceNow Admin course certification.

    • The certification validates your ServiceNow administration skills and helps you stay competitive in the IT Service Management domain.
    • It is a shareable certificate—you can add it to your LinkedIn profile to strengthen your professional presence.

     

    ServiceNow Admin Certifications: Most of our course modules align with the ServiceNow certification exam topics, as shown in the table below. This helps you prepare for the certification exams effectively and pass them on the first attempt.

     

    Certification Exam Exam Topics MindMajix Course Modules  
    ServiceNow Certified System Administrator (CSA)
         		 Platform overview and navigation Introduction to ServiceNow
    Instance configuration Introduction to ServiceNow
    Configuring applications for collaboration Asset and configuration management
    Incident management
    Problem management
    Change management
    Self-service and automation Employee self-service and service catalog
    Knowledge management    
    Implementation Specialist - ITSM (CIS-ITSM) Incident management Incident management
    Problem management Change management
    Configuration management database Asset and configuration management
    Service catalog and request management Employee self-service and service catalog

     

    Shall I appear for ServiceNow Admin certification exam after completion of ServiceNow Admin course?

    Our ServiceNow Admin course covers all the topics that are required to clear ServiceNow Admin certification. Trainer will share ServiceNow Admin certification guide, ServiceNow Admin certification sample questions, ServiceNow Admin certification practice questions.
    MindMajix certificate
    Zoom

    ServiceNow Admin Instructor

    Learn from the certified and real time working professionals.

    instructor

    Training by

    Lokesh , having 10+ yrs of experience

    Specialized in:Servicenow Admin, Servicenow, Tibco Spotfire

    Passion towards teaching made Lokesh share the industrial experience he has got for further generations. He has got a total of three years into the real-time industrial background and has trained over 220+ students.

    ServiceNow Admin Training FAQs

    Which ServiceNow release do you use for the training?

    We currently use the latest ServiceNow release, Yokohama (Q2 2025), for training purposes. Whenever a new release is introduced, we incorporate newly added features into our training.

    Can you share the criteria you use to allocate trainers for the training?

    All MindMajix trainers have more than 10+ years of Industry experience. Our ServiceNow trainers have over 8 years of experience in ITSM. They have implemented critical ITSM solutions in various verticals.

    Is the ServiceNow Admin course curriculum current?

    Yes, we continually update the course curriculum with industry experts in tune with the latest trends and technologies in ITSM. 

    Do you assist learners in installing the ServiceNow lab environment?

    Yes, our trainers will guide you to set up a ServiceNow lab environment using the free trial version of ServiceNow. It will help you practice hands-on exercises in real-time.

    Does your training place importance on hands-on practices?

    We allocate maximum hours for the hands-on training, including labs, projects, and discussions on industry examples.

    How do you deliver hands-on projects in the training?

    We provide you with the latest projects for practice. Our trainers will guide you closely to complete your projects.

    What are the learning outcomes of the training based on specific ServiceNow roles?

    By completing the training, both the ServiceNow Platform Owner and Process Owner will gain the following skills.

    • Platform Owner
      • Monitoring ServiceNow instances
      • Implementing platform governance policies
      • Enabling design configurations that align with the platform design strategy
    • Process Owner
      • Managing incidents and change management
      • Generating reports on the effectiveness of processes
      • Documenting processes and procedures

    Does your training meet the requirements of the ServiceNow Certified System Administrator (CSA) exam?

    Yes, our training meets the requirements of the CSA exam.

    Which training modules align with the blueprint of the CSA exam?

    Below are some ServiceNow admin training course modules that map to the certification exam.

    CSA Blueprint Topics

    MindMajix Course Modules

    Platform overview and navigation

    ServiceNow platform capabilities and navigation module

    Configuring applications and instance configuration

    Asset and configuration management module

    Self-service and automation

    Employee self-service and service catalog module

     

    Do you conduct practice tests to help clear the ServiceNow CSA certification exam?

    Yes, we conduct practice tests at the end of the training to help you prepare for and pass the certification exam.

    What are the completion criteria for obtaining the ServiceNow Admin certification?

    You must attend the course in its entirety, including lectures and practical sessions. Additionally, you must complete the assignments and assessments.

    Do you allow retakes if I fail your assessments?

    Yes, you are allowed to retake the assessments until you have completed them.

    How do you offer post-training support?

    • We offer a job search assistance program.
    • Our experts provide lifetime 24/7 support to facilitate your seamless career growth.

    How do you provide job support to learners?

    We don’t guarantee job placement. But we offer job search assistance to all learners in the following ways.

    1. Our trainers help you prepare resumes.
    2. We refer learners to some companies. The companies will contact learners when they have openings.

    Do you have any limits on the cohort size for the training?

    No. However, we can also conduct one-on-one training.

    How do you enhance the quality of your training?

    • We listen to learners' experiences after every training
    • We consider the valuable suggestions and make improvements swiftly.

    We listen to learners' experiences after every training We consider the valuable suggestions and make improvements swiftly.

    No, you need to register for the CSA exam at your own expense and interest.

    How do you deliver the lifetime 24/7 support to learners?

    1. If you are stuck in your career progress, our experts will provide one-on-one support to help you move forward.
    2. If you need to develop a specific skill, we help you to take the next step in your career.
    3. If you plan to transition into the IT industry, we will guide you in starting your career smoothly.

    What are the prerequisites for the ServiceNow Admin training?

    There are no specific prerequisites for the training. However, if you have a basic understanding of IT systems and management, you can learn quickly.

    More general questions? See our FAQ ↗
    TESTIMONIALS
    What Learners say about Mindmajix
    Quote

    I have taken the ServiceNow Admin...

    I have taken the ServiceNow Admin course which is very informative and useful. Mindmajix is certainly a good platform to develop and strengthen your knowledge to excel in your profession.

    V

    Varun Pahuja

    Certified ServiceNow Developer

    Quote

    I can confidently recommend you to...

    I can confidently recommend you to experience the art of ServiceNow Admin courses in a professional way at MindMajix. Trainers initially understand trainees and then plan their approach accordingly. Thank You MindMajix.

    R

    Ramakanth Rajagopal

    Senior Desktop Engineer

    Quote

    The ServiceNow Admin training was highly interactive...

    The ServiceNow Admin training was highly interactive and also real-time practical oriented. The support staff was cordial and co-operative. The trainer was very patient and able to solve or give some hints to solve all the questions posed to him.

    Gopalkrishna Birur M

    Gopalkrishna Birur M

    Service Manager ITIL ITSM

    Quote

    We appreciate the practical-based Salesforce training...

    We appreciate the practical-based Salesforce training we received from MindMajix. The training gave our employees a deep understanding of Salesforce Development and administration concepts and the ability to apply them in their work. Now, we are ready to tackle challenging projects.
    A

    Abhiudaya Pratyush

    Lead - Salesforce Cloud, D&IT

    Quote

    Excellent hands-on training

    Excellent hands-on training! MindMajix did a great job providing a supportive and flexible learning environment. We appreciate our partnership with MindMajix because the training helped us explore Microservices from the basics to the advanced.
    V

    Vishwas Babre

    Senior Technical Manager

    Quote

    Our cyberArk training with Mindmajix gave...

    Our cyberArk training with Mindmajix gave our employees the competency to protect digital assets from modern cyberattacks. We made it because of MindMajix's latest course content and the trainer's excellent delivery.
    B

    Baswaraj Ramshette

    Global Head of Infra, Security and Networks,

    Quote

    The UiPath training with MindMajix was...

    The UiPath training with MindMajix was very transformative. We could witness the upgrade in the knowledge base of the employees who completed the training. Now, we manage our tasks with more confidence involving UiPath.
    A

    AJ Jones

    Business Analyst at American Red Cross, Culpeper, Virginia, United States

    Quote

    For Equinox, choosing MindMajix as the...

    For Equinox, choosing MindMajix as the learning partner is a big win. The training helped our employees align with the latest trends in harnessing AI Power in CRM, and their contribution to our recent business growth has been significant.
    J

    Jenn Sayre, PMP, POPM (she/her)

    IT Business Systems Analyst, Sales Applications • CX GTM Global Program Manager - WomenConnect

    Quote

    Our partnership with MindMajix is entirely...

    Our partnership with MindMajix is entirely productive. The hands-on training helped our employees learn to work confidently with the Oracle Apex platform and develop applications, and our productivity has definitely improved after the training.
    G

    GopalRathinam Ramadoss

    Team Leader - DB Admin

    How to prepare for a career in ServiceNow Admin

    Learn, practice & Master ServiceNow Admin Concepts
    ✓Attend classes & Demonstrate your proficiency in use cases & Lab Assignments
    Enhance Your Professional Profile
    ✓Craft an attractive resume and LinkedIn profile with personalized advice.
    Access Career support
    ✓Leverage dedicated guidance to successfully navigate the ServiceNow Admin job market
    Path
    Earn a Valued Certificate
    ✓Elevate your resume with a Course Completion Certificate from Mindmajix that stands out!
    Mock Interview
    ✓Experience real-time interview simulations with Mindmajix SMEs
    Qualify for in-demand job titles
    ✓$83,011+ median U.S. salary for ServiceNow Admin Professionals. Apply for : positions -

    Hear From Our Learners

    ServiceNow Admin Training Resources

    ServiceNow Admin Interview Questions

    ServiceNow Admin Interview Questions

    Access comprehensive ServiceNow Admin interview questions and answers to prepare for your next job opportunity. Practice with real-world scenarios and expert tips.

    Try it out
    ServiceNow Admin Resume Templates

    ServiceNow Admin Resume Templates

    Download professional ServiceNow Admin resume templates tailored for industry roles. Includes sample resumes, formatting guidelines, and best practices.

    Try it out
    ServiceNow Admin Practice Quiz

    ServiceNow Admin Practice Quiz

    Test your ServiceNow Admin knowledge with our interactive quizzes. Features multiple-choice questions, instant feedback, and detailed explanations.

    Try it out

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    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
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    To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.

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