Microsoft Dynamics CRM Training

MindMajix delivers comprehensive Microsoft Dynamics CRM training, aligned with multiple certification exams. The training covers the latest version of Dynamics 365 and includes hands-on practices to enhance your Microsoft Dynamics CRM expertise.

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Microsoft Dynamics CRM Training

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

Microsoft Dynamics CRM Course Overview

Our Microsoft Dynamics CRM training program equips you with hands-on skills to work effectively with the Microsoft Dynamics CRM platform. The training develops your expertise in configuring, customizing, and managing CRM applications.

Why learn Microsoft Dynamics CRM?

  • HG Insights states that industries such as technology, business services, manufacturing, and media and entertainment leverage Microsoft Dynamics CRM for their ERP and CRM solutions.
  • Below is the salary range of Microsoft Dynamics CRM consultants.
Country Salary/Year Source
US $22,000 -  $156,000 ZipRecruiter
India 7 LPA – 15 LPA Glassdoor
  • You can apply for various Microsoft Dynamics CRM job roles, including:
    • Microsoft Dynamics Developer
    • Microsoft Dynamics CRM Solution Architect
    • Microsoft Dynamics CRM Functional Consultant
    • Microsoft Dynamics CRM Specialist
    • Microsoft Dynamics CRM Technical Consultant
  • These insights indicate that earning Microsoft Dynamics CRM skills opens doors to high-demand roles across diverse industries.

What will you learn?

  • Install, configure, and manage the Microsoft Dynamics CRM platform
  • Explore Microsoft CRM administration and functional concepts
  • Create and configure model-driven apps, entities,forms,views, fields, and more
  • Import data using the import data wizard and export data from Dynamics 365
  • Develop business rules, workflows, and implement process automation
  • Manage security roles, users and teams within the platform
  • Integrate Dynamics CRM with external applications

Prerequisites:

  • Basic knowledge of CRM concepts and practices

Target Audience:

  • Beginners
  • CRM Administrators
  • CRM Solution Architects

Why MindMajix:

  • We offer Microsoft Dynamics CRM training led by expert trainers with extensive industry experience in implementing CRM solutions.
  • Our trainers will guide you in setting up the free trial Microsoft Dynamics 365 lab environment for your hands-on practice.
  • Our course curriculum aligns with multiple Microsoft Dynamics CRM certification exams.
  • We provide extensive post-training support, including mock interviews, resume-building support, and job search assistance.
  • We provide the following additional learning resources to enhance your Microsoft Dynamics CRM skills. These resources are available in the 'Microsoft Dynamics CRM training resources' section of this webpage.
Microsoft Dynamics CRM Training
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Course Coverage

Microsoft Dynamics CRM Online Training Content

MindMajix's Microsoft Dynamics CRM course curriculum covers core modules required to master CRM development and administration. Our course content is updated with the latest features and capabilities of Microsoft Dynamics 365 version 9.2.25113.00154, released in November 2025.

Topic-wise Content Distribution

Installation and Deployment (MS CRM Administration)

  • Microsoft Dynamic CRM Overview  
  • Different types of Deployment (Online, On- Premise and Partner Hosted)  
  • Hardware and Software Requirements  
  • Installation of Dynamics CRM  
  • Deployment Manager 6. Reporting Configuration  
  • Organization Import and database Restore  
  • Upgrade lower version to Higher Version  
  • Database Structure  
  • Language pack Installation  
  • Roll up Installations 
     

Microsoft Dynamic CRM Applications (MS CRM Functional)

  • Overview 
  • Navigation 
  • Working with the Application 
  • Working with Records 
  • Quick Find and Multi-entity search 
  • Marketing, Sales and Service Overview 
  • Marketing, Sales and Service Life Cycle with different domains and real time examples 
     

Customization and Configuration

  • Create and configure a model-driven apps
  • Create and configure entities 
  • Create and configure forms 
  • Create and configure views 
  • Create and configure fields 
  • Create and configure relationships 
  • Create and configure charts 
  • Create and configure dashboards 
  • Create and manage reports 
  • Configure auditing 
  • Configure calculated and rollup fields 
  • Configure hierarchical views 
  • Configure timer Control 
  • Create and configure (Iframes,webresource, HTML and images ) 
  • Configure settings to meet minimal capabilities 
  • Configure out of the box and custom items to meet minimal capabilities specified 
  • Design site map 
  • Configure apps by using App Designer
     

Configure visualizations Create Canvas Apps

  • Configure a Canvas App 
  • Develop complex expressions 
     

Microsoft Dynamics CRM 2016 - Service Management Details

  • Identify available templates in Dynamics 365 
  • Create email templates 
  • Create Excel templates 
  • Create Word templates 
  • Create and configure article and campaign templates 
  • Create contact templates 
  • Create article templates 

Manage entities and data

  • Modify an existing data model 
  • Create new or modify existing entity(s) 
  • Create new or modify existing relationships 
  • Create new or modify existing fields 
  • Create new or modify existing views 
  • Manage accounts and contacts and other entities 
  • Create and configure Common Data Services 
     

Import and export data (Data Management OOB)

  • Import data by using the import data wizard 
  • Export data from Dynamics 365 
  • Create data templates 
  • Choose file types to upload into system 
  • Identify source fields to Dynamics 365 Fields mapping 
  • Save mappings to template 
  • Import field translations Manage data 
  • Perform data clean-up
  • Configure bulk record deletion 
  • Configure duplicate detection setting 
  • Implement data encryption 

 

Implement security

  • Configure security in Office 365 
  • Identify Office 365 Admin role assignments 
  • Add Users to security group administration Configure security settings 
  • Manage security roles 
  • Manage users 
  • Manage teams 
  • Create and manage field security profiles 
  • Configure hierarchy security 

 

Integration with Microsoft Dynamics CRM

  • MS CRM SDK (MS CRM Architecture, Assemblies, CRM Application Framework, WCF  Web Service) 
  • SSRS Integration with MS CRM  
  • Asp. Net Integration with MS CRM  
    • CURD Operations  
    • Query Expressions  
    • Fetch Xml 
    • Query by Attribute  
  • SharePoint Integration with MS CRM  
  • Outlook Offline Client Integration with MS CRM  
  • SSIS Integration with MS CRM  
  • 3rd Party Integration with MS CRM 8. Data Migration with MS CRM 

 

Plugins

  • MS CRM Plugin Architecture  
  • Development  
  • Registration 
  • Debugging  
  • Shared Variables  
  • Images  
  • Plugin Messages  
  • Impersonation  
  • Plugin Constructors 
  • Offline Plugins  
  • Plugin Execution Order  
  • Handling Exceptions  
  • Synchronous vs. Asynchronous 

 

free

Add-ons

Most of the Microsoft Dynamics CRM / Customer Engagement [Power Platform] Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands on Microsoft Dynamics CRM Training Projects

Our Microsoft Dynamics CRM Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    25 hrs of Self-Paced Videos

    • 25 hours of Microsoft Dynamics CRM Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get one year access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    $ 200Save20%

    $ 250

    Get Full Access

    Preferred

    Live Online (Instructor-Led)

    25 hrs of Remote Classes in Zoom/Google meet

    2025 Batches

    Start - End

    Local Time

    Weekdays

    Dec 16 - Dec 31

    07:00 PM

    Weekend

    Dec 20 - Jan 04

    07:00 PM

    Weekdays

    Dec 23 - Jan 07

    09:00 AM

    Weekend

    Dec 27 - Jan 11

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    $ 490Save20%

    $ 612

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Microsoft Dynamics CRM Certification

    Course Completion Certification:

    We provide you with a Microsoft Dynamics CRM course completion certificate upon completion of the assessments and quizzes conducted by MindMajix.

    • The certification demonstrates your ability to configure and manage Microsoft Dynamics CRM applications efficiently.
    • This is a shareable certificate – you can showcase it on your LinkedIn profile and add it to your professional portfolio. It helps accelerate your career growth in the CRM and sales automation domain.

     

    Microsoft Dynamics CRM Certifications:

    MindMajix’s Microsoft Dynamics CRM course curriculum aligns with multiple official Microsoft Dynamics certification exam topics. The training helps you acquire the expertise to pass the Microsoft Dynamics CRM certification exams with confidence.

    Below is the mapping between the Microsoft Dynamics CRM certification exam blueprint and the corresponding MindMajix course modules.

     

    Certification Exam Exam Topics MindMajix Course Modules
    Microsoft Dynamics 365 Fundamentals (CRM) – MB910 Describe Dynamics 365 Customer Insights
    • Microsoft Dynamics CRM Applications (MS CRM Functional)
    • Microsoft Dynamics CRM 2016 – Service Management Details
    Describe Dynamics 365 Sales
    • Microsoft Dynamics CRM Applications (MS CRM Functional)
    • Customization and Configuration
    • Manage entities and data
    Describe Dynamics 365 Customer Service
    • Microsoft Dynamics CRM Applications (MS CRM Functional)
    • Microsoft Dynamics CRM 2016 – Service Management Details
    Explore the core capabilities of customer engagement apps in Dynamics 365
    • Microsoft Dynamics CRM Applications (MS CRM Functional)
    • Customization and Configuration
    • Manage entities and data
    • Import and export data (Data Management OOB)
    • Integration with Microsoft Dynamics CRM
    Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) Manage Cases in Customer Service
    • Customization and Configuration
    • Microsoft Dynamics CRM Applications (MS CRM Functional)
    • Implement security
    • Configure Power Automate
    Configure Representative Experience and Routing
    • Microsoft Dynamics CRM Applications (MS CRM Functional)
    • JavaScript
    • Business Rules
    • Workflows
    • Customization and Configuration
    Extend Customer Service
    • Customization and Configuration
    • Manage entities and data
    • Microsoft Dynamics CRM 2016 – Service Management Details
    • Import and export data (Data Management OOB)
    • Create and maintain solutions

     

    Last reviewed: 28 Nov 2025 · Sources: MB910, MB-230

    Shall I appear for Microsoft Dynamics CRM certification exam after completion of Microsoft Dynamics CRM course?

    Our Microsoft Dynamics CRM course covers all the topics that are required to clear Microsoft Dynamics CRM certification. Trainer will share Microsoft Dynamics CRM certification guide, Microsoft Dynamics CRM certification sample questions, Microsoft Dynamics CRM certification practice questions.
    MindMajix certificate
    Zoom

    Microsoft Dynamics CRM Instructor

    Learn from the certified and real time working professionals.

    instructor

    Training by

    Irfan , having 5+ yrs of experience

    Specialized in:MicroSoft Dynamics CRM

    Passion towards teaching made Irfan share the industrial experience he has got for further generations. He has got a total of three years into the real-time industrial background and has trained over 350+ students.

    Microsoft Dynamics CRM Training FAQs

    What system requirements do I need to meet to attend this training?

    You will need the following:

    • A laptop, tablet, or desktop computer
    • Zoom or Google Meet installation
    • Windows, macOS, or Linux operating systems
    • A stable, high-speed internet connection

    Do I need a Microsoft Dynamics CRM license to attend the training?

    No, you don’t need a Microsoft Dynamics CRM license to join the training. Our trainers will guide you through setting up Microsoft Dynamics CRM for your hands-on exercises.

    Do you accept learners from all countries?

    Yes, we welcome learners from all over the world. Learners must have basic English communication skills to engage effectively in the training.

    Can learners from a non-technical background take this course?

    Yes. Our trainers deliver technical concepts in a way that makes them easy for non-technical learners to grasp.

    I already have some experience with Microsoft Dynamics CRM. Can I skip the basic modules?

    We tailor the training based on your existing Microsoft Dynamics CRM skills and learning goals.

    What if I face difficulties in my learning process?

    MindMajix will provide you with continuous guidance throughout your learning journey. We offer additional learning materials and hands-on exercises to help you overcome challenges in your training and complete successfully.

    Is there a maximum batch size for this training?

    We follow flexible batch sizes. Moreover, we offer one-on-one training tailored to your needs.

    How do you assign trainers for this Microsoft Dynamics Cloud course?

    Most MindMajix trainers have over 10 years of industry experience. Our Microsoft Dynamics CRM team has over 5 years of experience implementing, customizing, and managing CRM solutions for leading companies.

    How much importance do you place on hands-on training in this online Microsoft Dynamics CRM course?

    We place a strong emphasis on practical, hands-on training. You will work on many real-time projects, lab exercises, and discuss industry use cases. It helps you acquire strong Microsoft Dynamics CRM expertise.

    How do you deliver hands-on projects during the training?

    We will guide you through completing many real-time projects, enhancing your hands-on knowledge. Our trainers will provide the guidance you need to complete the projects successfully.

    Do you provide support if technical issues arise during the training?

    Yes, our dedicated technical support team is available to resolve your technical issues promptly.

    What is the format of the final assessments that you conduct at the end of the training?

    The final assessments consist of multiple-choice questions to test your Microsoft Dynamics CRM expertise.

    Does your Microsoft Dynamics CRM online course guarantee a job?

    We don’t guarantee job placement. However, we provide comprehensive career support in the following ways.

    • Helping you build a strong portfolio that showcases your Dynamics CRM skills
    • Conducting mock interviews to boost your confidence and interview skills
    • Sharing your profiles with companies looking for Dynamics CRM professionals

    What if I miss a training session?

    You can access recorded sessions of any missed classes in our LMS at any time.

    How can I contact your support team?

    You can reach out to our support team by phone, WhatsApp, or through the contact form available on our website.

    What is your typical response time for addressing queries?

    Our support team responds to all learner queries as quickly as possible.

    What is the validity period of the Microsoft Dynamics CRM course completion certification?

    MindMajix's Microsoft Dynamics CRM course completion certificate is valid for life.

    What payment methods do you accept for training fees?

    We accept payments through debit/credit cards, net banking, and UPI for your convenience.

    How long can I access the self-paced pre-recorded videos in the LMS?

    You will have access to the self-paced, pre-recorded MS Dynamics CRM online training videos for one year. You can renew access annually at a discounted rate.

    More general questions? See our FAQ ↗
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    How to prepare for a career in Microsoft Dynamics CRM

    Learn, practice & Master Microsoft Dynamics CRM Concepts
    ✓Attend classes & Demonstrate your proficiency in use cases & Lab Assignments
    Enhance Your Professional Profile
    ✓Craft an attractive resume and LinkedIn profile with personalized advice.
    Access Career support
    ✓Leverage dedicated guidance to successfully navigate the Microsoft Dynamics CRM job market
    Path
    Earn a Valued Certificate
    ✓Elevate your resume with a Course Completion Certificate from Mindmajix that stands out!
    Mock Interview
    ✓Experience real-time interview simulations with Mindmajix SMEs
    Qualify for in-demand job titles
    ✓$102,331+ median U.S. salary for Microsoft Dynamics CRM Professionals. Apply for : positions - Functional, Technical, Techno-functional business analyst

    Hear From Our Learners

    Microsoft Dynamics CRM Training Resources

    Microsoft Dynamics CRM Interview Questions

    Microsoft Dynamics CRM Interview Questions

    Access comprehensive Microsoft Dynamics CRM interview questions and answers to prepare for your next job opportunity. Practice with real-world scenarios and expert tips.

    Try it out
    Microsoft Dynamics CRM Resume Templates

    Microsoft Dynamics CRM Resume Templates

    Download professional Microsoft Dynamics CRM resume templates tailored for industry roles. Includes sample resumes, formatting guidelines, and best practices.

    Try it out
    Microsoft Dynamics CRM Practice Quiz

    Microsoft Dynamics CRM Practice Quiz

    Test your Microsoft Dynamics CRM knowledge with our interactive quizzes. Features multiple-choice questions, instant feedback, and detailed explanations.

    Try it out

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